Principles of Communicaton

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Modules

Module 1: Reasons People Communicate

Module 2: Ways of Communicating

Module 3: Identifying Communication Barriers

Module 4: Reducing Communication Barriers

Module 5: Checking Understanding

Module 6: Getting Help with Communication Issues

Module 7: Confidentiality

Duration: 75 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment.

Handling accusations of sexual harassment can be difficult, and if not done correctly can lead to the company being held liable along with the perpetrator of the harassment.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

The course also covers investigation from the employer’s perspective, the role of employment tribunals, and concludes with some case studies that will give further insight into what constitutes harassment and the outcome of cases where the businesses did not act appropriately to deal with this behaviour.

Modules

Module 1: What is Sexual Harassment?

Module 2: Examples and Research

Module 3: Dealing with a Complaint

Module 4: Policies and the Role of The Line Manager

Module 5: Handling Sexual Harassment in the Workplace

Module 6: The Law and Sexual Harassment

Module 7: Case Studies

Duration: 55 Minutes

*Note: This is based on the amount of video content show and is rounded off.

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using the kind of search terms that turn your visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put your website in a prime position on Search Engine Results Pages.

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

Modules

Module 1: introduction to SEO

Module 2: Link Building

Module 3: On-Site SEO

Module 4: Social Media as part of SEO

Module 5: Local Search

Module 6: Pay Per Click (PPC)

Duration: 80 Minutes

*note: This is based on the amount of video content shown and is rounded off.

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term.

It’ll cover cold calling, including how to prepare, what to say and how to deal with gatekeepers as well as walking you through a typical face-to-face meeting.

You’ll learn how to start a meeting, the questions you need to ask your prospect, practical tips for presentations including, staying relaxed, getting across your main messages, handling questions and using presentation aids.

We’ll also be analysing how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions.

We’ll take a look at negotiation. We’ll highlight how you can avoid it, what to say if you’re drawn into it, and how you can use your negotiating skills to land the sale and much more.

Modules

Module 1: Basic Rules for Sales People

Module 2: Cold Calling

Module 3: Face-to-Face Meetings

Module 4: Rapport Building

Module 5: Sales Presentations

Module 6: Results Selling

Module 7: Handling Negotiations

Module 8: Dealing with Objections

Module 9: Closing the Sale

Duration: 120 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

The Internet has changed our lives both personally and commercially. The boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and Social media has become a serious business marketing technique with over 90% of businesses with an in‐house marketing department using social media for marketing and committing up to 20% of marketers time in that direction. So far as your social media audience in concerned, 43% of people aged 20‐29 spend more than 10 hours a week on social media sites.

The starting point in any social media activity for business is your website or microsite and your social media activities will invariably be referencing this site so the first measurement of success in your social media activity will be the traffic you’re generating for your site through social media channels.

This course is designed to assist people in business to understand how social media techniques can be used as an effective business marketing tool. The object is to provide sufficient information to enable you to develop a social media strategy for a business and implement that strategy personally or through the informed engagement of third party specialists.

Modules

Module 1: Introduction

Module 2: What is Social Media?

Module 3: Introduction to POST Methodology

Module 4: websites and Microsites

Module 5: Facebook

Module 6: LinkedIn

Module 7: Twitter

Module 8: Blogging

Module 9: Video

Module 10: Bringing it all Together

Module 11: Is Social Media Worth It?

Duration: 100 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It is also used by people for the social aspect – to chat and share information with friends. In fact, there is no restriction to who or what can have a Twitter account and often a larger company such as Starbucks will also have individual accounts for each product such as Frappuccino’s and even individual store locations.

Using Twitter successfully requires a significant commitment of time – being active is key to your success. It’s all about the image you create, and the best‐viewed companies are the responsive ones.

Twitter is a real‐time information sharing network where users can share messages, news, images, opinions and links via short bursts of information called ‘tweets’ – these tweets have a character limit of 140 including spaces, which may sound very short but you might be surprised at how much you can get into a little space and how much influence that can have. Even though Twitter is a fairly simple service, it’s still important to understand the mechanics of it thoroughly.

Modules

Module 1: An Introduction to Twitter

Module 2: Getting Started on Twitter

Module 3: Using Third-Party Applications

Module 4: Being Social

Duration: 55 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce.

For most people however this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have.

This can lead to increased stress… dissatisfaction… and demoralisation…

This course can help, by introducing you to some of the theories and techniques of time management that can really make a difference.

Modules

Module 1: Key Terms and the Benefits of Time Management

Module 2: The 6 Laws of Tine Management

Module 3: Time Stealers and Interruptions

Module 4: Time Saving Methods

Module 5: Monkey Management

Module 6: Meetings and Summing Up

Duration: 105 Minutes

*Note: This is based on the amount of video content and is rounded off.

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach.

In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

Modules

Module 1: The Course Structure

Module 2: Definition and Benefits

Module 3: Successful Performance Management Planning

Module 4: Setting Goals, Objectives and Targets

Module 5: Implementation

Module 6: Motivation

Module 7: Evaluation, Monitoring, Feedback and Coaching

Duration: 55 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Course Description

There is a common misconception that sharps injuries are only of concern to medical and care staff. However it is not uncommon for people in other industries such as waste disposal to come into contact with used sharps.

In this course we’ll start by looking at some statistics relating to discarded needles, then define ‘sharps’ and look at the different types that can be found in ‘sharps litter’, ranging from needles, syringes and scalpel blades to broken glass, knives, scissors and nails.

It then covers the primary and secondary risks from sharps. It’ll look at the responsibilities of employers and how they must use risk assessment to ensure workers safety, as much as possible.

Then, the course will take a detailed look at Hepatitis B, Hepatitis C, HIV and Tetanus

There’ll be a section on the Chain of Infection, helping you to understand how an infection gets passed on, and what steps can be taken to break the chain and stop the process.

It’ll look at the probability of picking up an infection from a needlestick injury, and the factors that can affect this.

It’s important to always handle discarded sharps safely so the course will take you through the equipment you need, including litter pickers, forceps, disinfectant sprays and gloves, along with the correct techniques you should employ to avoid injury. This subject will be further expanded on by detailing the correct sharps handling procedures, including how to dispose of discarded sharps safely, how to remove disposable gloves to minimise cross-contamination, and correct hand washing procedures.

Finally, it’ll cover how to report discarded sharps and the correct procedures to follow if you’re unlucky enough to receive a sharps injury.

Target Audience

This course is aimed at anyone who may come into contact with sharps waste whilst performing their day to day working activities. This ranges from people working in healthcare to those in waste disposal with a wide range of other

Advantages

Knowledge of the dangers associated with sharps, safe handling techniques and use of appropriate PPE will help you to protect yourself from the dangers.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.

Modules

Module 1: Sharp Safety, the Basics

Module 2: Needlestick Injuries

Module 3: The Chain of Infection

Module 4: Chances of Infection

Module 5: Equipment

Module 6: Safe Handling Procedures

Duration: 55 Minutes

*Note: This is based on the amount of video content shown and is rounded off.