Developing Teamwork

Course Description

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.

This course explains in detail what team working is and covers some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing it. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Target Audience

Our Developing Teamwork course can be a great starting point for new managers or those that just want to enhance their management skills. This acts as a great introduction to the subject and covers the key concepts and theories around establishing and maintaining effective, resilient teams. T

his course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that candidates that complete this course can contact us to arrange for an ILM certificate to be provided. This does have an additional cost associated with it but they get a recognised management qualification.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life

Modules

Module 1: What is Team Work?

Module 2: Conflict

Module 3: Management Behaviour

Module 4: Resilience

Duration: 30 Minutes

*Note: This is based on the amount of video content and is rounded off.

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn’t have to take a lot of time.

This course will define employee relations and cover the many benefits good relations can bring to an organisation.

It’ll explain how to build confidence in management, including sharing the company vision, building strong teams and the importance of employee feedback.

It’ll examine how a proactive HR presence benefits employee relations. Then look at employment contracts and the role of the Employee Handbook.

The course briefly discusses Performance Management including information on motivating employees and how best to show your appreciation of their contribution to the company.

Finally, it’ll show you how to deal effectively with complaints, discipline and how to combat negativity.

Modules

Module 1: Good Employee Relations

Module 2: Implementation and HR

Module 3: Contracts

Module 4: Employee Handbook

Module 5: Managing Performance

Module 6: Recruitment, Retention and Training

Module 7: Complaints, Discipline and Negativity

Duration: 45 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Module

Module 1: About the Course

Module 2: What is Customer service

Module 3: The Goals of Great Customer Service

Module 4: Discovering and Understanding Customer Needs

Module 5: Delivering Maximum Levels of Customer Service

Module 6: Making Customers Feel Great from the Start

Module 7: Communication Skills

Module 8: Non-Verbal Communication and Body Language

Module 9: Dealing with Customer Complaints

Duration: 75 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you’ll have been encouraged to research and investigate the preferred social media platforms used by your target audience, so you should have a good idea at this point if Facebook is one of the right platforms for you.

Using Facebook in your business is about providing an effective means for your customers to interact with you and connect their friends to your business. Recommendation is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand.

Facebook is essentially a platform designed to facilitate social interaction between people with whom you’ve already established some mutual recognition.

Modules

Module 1: An Introduction to Facebook

Module 2: Setting up a Facebook Brand Page

Module 3: Administrating your Facebook Brand Page

Module 4: Adding Content to your Brand Page

Module 5: Custom Applications

Module 6: Getting People to your Brand Page

Module 7: Facebook Advertising

Module 8: Getting Website Traffic from Facebook

Duration: 80 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Course Description

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area.

The GDPR is an incredibly important change to data privacy regulations so understanding its correct implementation is vital for all UK businesses and organisations, and particularly for staff who regularly deal with personal data.

This online course is designed specially for those front line staff and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

It explains the roles of key players – Data Protection Officers, Data Controllers, Data Protection Leads and Data Processors and covers the main categories of personal data, along with the six lawful bases for processing data, and how to audit the data your organisation holds.

Other topics examined include the Seven Principles of the GDPR and the Eight Rights for Individuals, along with the importance of your Privacy Policy – how to construct one, and how to use it effectively when dealing with data subjects.

Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Target Audience

This course is aimed at anyone who has access to personal data. This mainly applied to front line data processors but will also include HR personnel, supervisors and managers.

Advantages

Understanding the reasons for and scope of the GDPR can mean that data is handled professionally, securely and in compliance with the Law. This is a benefit for individuals and the company as a whole as it provides a level of confidence that things are being done correctly and protection from potential legal issues.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Modules

Module 1: Introduction

Module 2: Data Processing

Module 3: Types of Data

Module 4: Data Subjects’ Rights

Module 5: Data Breaches

Duration: 60 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Course Description

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills.

This course starts by introducing the basics of leadership and explores where the concept originated from. It then goes on to discuss various leadership theories, including situational leadership, contingency theories, transactional and transformational leadership and more. It then moves on to discuss developing teams including and team members by looking at the role leaders play in this. The final two modules cover the role communication plays in effective leadership and finishes off with a module about moving forward together to achieve a shared vision.

Target Audience

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

ILM approval means that this course can provide candidates with a recognised management qualification.

A strong leader will motivate their team, improving morale and efficiency and ensure that their team is of a common purpose.

Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Modules

Module 1: Leadership and Management

Module 2: Leadership Theories

Module 3: Team Development and Leadership

Module 4: Individuals Within Teams

Module 5: Communicating One-to-One with Individuals

Module 6: Moving Forward Together

Duration: 90 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

Employee absence can be costly in terms of both lost time and money. It impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress and a drop in morale.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies

Modules

Module 1: The Costs and Impact of Employee Absence

Module 2: Measuring and Managing Employee Absence

Module 3: Legislation, Processes, and Pay

Duration: 30 Minutes

*Note: this is based on the amount of video content shown and is rounded off.

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course will show you how to run meetings effectively and improve your ability to instigate actions that are quick and efficient.

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be.

It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise.

Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Modules

Module 1: The Basics

Module 2: Planning

Module 3: Preparing an Agenda

Module 4: Problems and How to Deal with them

Module 5: Techniques for Resolving Conflict

Module 6: Making Decisions

Duration: 60 Minutes

*Note: This is based on the amount of video content shown and is rounded off.

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of Social networking for businesses.

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch, making such contact much more effective.

It’s a social network for professional people. Normally a person would create a LinkedIn profile that would include career details and would update their information periodically as to their current appointment. It would often include a personal statement, personal web address and possibly testimonials from employers and members of staff.

If the person has particular interests both professionally and personally they may subscribe to one or more interest groups to receive updates and discussion opportunities.

Modules

Module 1: introduction to LinkedIn

Module 2: Company Policies Relating to LinkedIn

Module 3: How LinkedIn Works

Module 4: Setting up your LinkedIn Profile

Duration: 45 Minutes

*Note: this is based on the amount of video content shown and is rounded off.

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful.

There are many tools and approaches to managing projects, from a simple ‘to do’ list, to complex methodologies.

When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project.

When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers some of the common project management methodologies, setting goals, and actually achieving them, identifying the need for a project to be started, using key project management tools and much more.

Modules

Modules 1: introducing Project Management

Module 2: Terminology and Project Lifestyle

Module 3: Identifying Needs, Project Aims and Objectives

Module 4: Project Aims, Objectives and Initiation

Module 5: Gantt Charts, Budgets, Risks and Issues

Module 6: Monitoring Change, Stakeholders and Terminology

Duration: 90 Minutes

*Note: This is based on the amount of video content shown and is rounded off.